Failures, Scams, Complaints and Official Sources

Common rooftop solar mistakes, fake PM Surya Ghar websites and calls, delayed subsidy or net meter, warranty claims and the complaint route.

Most rooftop solar disappointments in India come from a short list of causes: a system sized or placed badly so it generates less than promised, a net meter or inspection that takes months, a subsidy that never arrives because a document or the DCR certificate was missing, a vendor who disappears before the five-year maintenance period ends, a warranty claim refused on a technicality, and, increasingly, fraudsters posing as PM Surya Ghar officials who ask for a registration fee.

This section explains how each problem arises, what evidence to collect, and who to contact in the right order: the vendor, the DISCOM, the national portal's grievance option, the Consumer Grievance Redressal Forum (CGRF) and Electricity Ombudsman under Section 42 of the Electricity Act, 2003, the National Consumer Helpline (1915) and the consumer commissions under the Consumer Protection Act, 2019, and the cybercrime helpline 1930 for fraud.

Start with rooftop solar mistakes and official sources. This is general information, not legal advice; for large disputes or contracts, speak to an advocate.

Failures, Scams, Complaints and Official Sources

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